Support
Owlback is a small team. If something isn't working or isn't clear, write to us — a person reads every message.
Write to us
Tell us what you were doing and on which phone or browser. We usually answer within two working days, in English or Romanian.
privacy@owlback.appCommon questions
- What does Owlback do?
- After a late or sleepless night, you tell it when you fell asleep, when you woke up and when you need to be up tomorrow. It builds a timed plan for the day — daylight, last coffee, a short nap, warm lights and lights out — to get your sleep rhythm back.
- Where is my plan?
- On the Today tab, as a timeline you can tick off. Older plans are under Plans. A plan stays on Today until about an hour after its last step.
- I'm not getting reminders.
- Reminders are sent only at your plan's times, at most 5 a day, and only if you allowed notifications. Check Account → Plan reminders in Owlback, then your phone's Settings → Notifications → Owlback. Making a new plan schedules new reminders.
- The widget doesn't update.
- Open Owlback and look at the Today tab once: that refreshes the widget. If you pressed “Disconnect devices” in Account, the widget on your other phones stops until you open the app there.
- I signed in with Apple and hid my email.
- That works. Apple gives us a private relay address that forwards to you, and plan emails go there. To use another address, create an Owlback account with it instead.
- Which languages are available?
- The apps are in English and Romanian and follow your phone's language. The website and your plans are available in 38 languages; choose yours in Account → Language.
- How do I delete my account?
- In the app or on the website: Account → Delete account. It is immediate and permanent. Without access to the app, use this page: Delete your account
- Is this medical advice?
- No. Owlback gives general sleep-hygiene suggestions and never recommends medication or supplements. If sleep problems last for weeks, talk to a doctor.
